At Hatta Star Bus Rental, we are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or contact us. We are dedicated to complying with all applicable data protection laws in the UAE and beyond.

1. Who We Are

Hatta Star Bus Rental is a transportation services company based in Dubai, UAE. We specialize in providing high-quality bus rental services, airport transfers, and luxury vehicle hire for corporate, tourism, and private events. Our goal is to deliver safe, efficient, and reliable transportation solutions to our valued customers.

You can reach us at:
Phone: +971 50 181 9346
Email: operations@hattastar.com
Address: Dubai, Al Quoz 4, UAE

2. What Personal Data We Collect and Why

We collect personal data to provide, improve, and secure our services. The types of data we collect include:

a) Information You Provide to Us

Contact Forms: Name, phone number, email address, pickup/drop-off locations, travel dates, and any additional messages you provide.
Booking Details: Information when you request a quote or book our transport services.
Email Communication: Includes any emails, queries, or attachments you send us.
Reviews or Comments: If you leave reviews or comments on our website or service pages.

b) Technical and Usage Data

This data is collected automatically when you use our website:

IP address
Browser type and version
Device information
Pages visited, duration, and referral sources
Cookies and analytics identifiers

c) Cookies

We use cookies to:

Remember your information for future visits (such as name/email in comment forms)
Maintain your logged-in session
Analyze website traffic with tools like Google Analytics

You can control or delete cookies through your browser settings.

3. Legal Basis for Processing Data

Depending on the applicable laws, our legal basis for collecting and using personal information may include:

Consent: When you fill out contact forms or subscribe to marketing emails.
Contractual Necessity: For fulfilling service bookings and contracts.
Legal Obligation: For compliance with regulatory requirements.
Legitimate Interest: To improve our services and secure our platform.

4. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide quotes
Confirm and manage bookings
Personalize your experience on our website
Improve our services and website performance
Send service-related communications
Conduct customer service follow-ups

We do not sell or rent your personal information to third parties.

5. Analytics and Tracking Tools

We utilize third-party analytics platforms, such as Google Analytics, to gain insight into how visitors interact with our website. These tools collect anonymized data such as:

Device/browser type
Pages visited and time spent
Referral URLs

You can opt out of Google Analytics tracking via a browser add-on.

6. Data Retention

We retain personal data only for as long as necessary:

Contact Form Entries: Stored for up to 5 years for legal or administrative purposes.
Comments and Reviews: Stored indefinitely unless manually deleted.
Analytics and Cookie Data: Retained for up to 26 months.

7. Your Rights Over Your Data

Depending on your location, you may have the following rights:

Request access to your data
Request correction or deletion of your data
Object to or restrict data processing
Withdraw consent if data was collected with consent
Complain to a data protection authority (for EU/UK residents)

To exercise your rights, please contact us at operations@hattastar.com.

8. Sharing of Data

We may share your data with trusted third parties, including:

Web hosting providers
Email marketing platforms (with consent)
Analytics services
Payment gateways (if applicable)

All third parties are required to adhere to strict confidentiality and data protection measures.

9. Embedded Content from Other Sites

Our website may include embedded content (e.g., YouTube videos, Google Maps, or social media posts). These sites may collect data about you, use cookies, and track your interactions as if you visited their website.

10. Data Security

We implement appropriate technical and organizational security measures to protect your data:

SSL encryption on all pages
Secure servers and firewall protection
Access controls for administrative accounts
Regular backups and system monitoring

While we take every effort to protect your data, no system is entirely secure, and we cannot guarantee absolute security.

11. Data Breach Response

In the event of a data breach:

We will notify affected users within 72 hours (where required by law)
Take corrective measures to secure the system
Cooperate with regulators if necessary

12. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect data from minors. If we learn that we have collected personal information from a child without parental consent, we will delete it immediately.

13. International Data Transfers

If you are located outside the UAE, please be aware that your data may be transferred to and processed in the UAE or other countries. We ensure these transfers comply with applicable data protection standards.

14. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When changes are made, we will update the “Last Updated” date at the top of this page. We recommend reviewing this policy periodically.

15. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact us at:

Privacy Policy of Hatta Star Bus Rental Dubai